FAQ's
What payment methods do you accept? TOP
I accept Paypal and Credit Cards for all online transactions.
I also accept check or money
order. If you pay by check or money order, your order will not be started until payment has cleared. Can I have a custom tutu made? TOP
Yes! If you don't see what you have in mind, go to the Catalog, and click on the "Custom Tutu" option! If you still don't see the tutu you would like, please use the "Contact" form to the left on the main page.
What is your return policy? TOP
Since
all tutus are custom made, we cannot accept returns, nor give refunds.
If your tutu came to you and it's not what you ordered, we will gladly
accept the return and send you a correct tutu. Yours shouldn't arrive damaged, but if
for some reason they are damaged upon arrival please contact us within
5 days of receiving your tutu for us to be able to correct any mistakes.
Do you have any coupon codes? TOP
Yes, we do! Use code NOSHIP1 if you are local to the 55362 area code. As of January 20, 2010, we offer a fixed rate of $4.00 on all tutu orders. How do I care for my tutu? TOP
Your tutu may arrive wrinkled from being packed and mailed to
you. To de-wrinkle your tutu simply shake it, fluff it out or wear it.
The wrinkles will fall out and you will have a perfectly poofy tutu. You
can also hang the tutu up and lightly steam it, or hang it in the bathroom while the shower is running. If your tutu gets dirty, spot clean as
necessary. Iron using
a cool setting to avoid melting your tulle. A garment
bag would also be a wise choice to use due to the
nature of tulle. How do you ship your item? TOP
Your item will be shipped via USPS or Priority Mail. Your item should arrive within 2-3 business days after it is created. While most places make you wait much longer, we know you are excited to get your little princess her tutu, so we don't waste any time!
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